OwlSight: Privacy Policy
As a security product, OwlSight (also referred to as “we” or “us“ or “our”) treats your data seriously and is committed to putting every effort in to ensure your privacy is safe and secure. This privacy policy describes how and why we collect, store, use, share and protect the information obtained from the individuals who visit our Website and who register to use OwlSight as a user. This policy also describes the action you can take when you have concerns about our privacy practices.
We pledge to collect and process your information under these principles:
1.We will be as transparent as possible, including how we use your information and whom we share it with.
By using OwlSight, you agree to allow us to collect and process the information about you for the purposes described below. Under no circumstances do our products and services access your information without receiving your consent first.
How Is The Information Collected and Used
We obtain certain personal information about you and information that is related to your experience with our products and services. The description below will help you know more about what information we collect, and how we use it:
1.1. Email address
Source: User provide in registration process.
Purpose: Account name that relates to an identifiable account. A user's contact info to send system and marketing email.
1.2. User ID
Source: System generated in the registration process.
Purpose: User ID that relates to a registered account.
1.3. Unsubscribed Email
Source: User unsubscribe marketing email.
Purpose: Remove from marketing email list.
1.4. Language
Source: From device API.
Purpose: Determine interface language.
1.5 Social Account information
Source: User provides in registration process.
Purpose: Social Account information simplifies the authorization process. We do not share this data with third parties
2.1. Registered location
Source: Derives location information from an IP address.
Purpose: Determine default service provider (API and storage server). Used to improve service quality and resolve issues.
2.2. Last login location
Source: Derives location information from an IP address.
Purpose: Determine default service provider (API and storage server). Used to improve service quality and resolve issues.
3.1. Device info
Source: From device API.
Purpose: Identify a paired device using our services, such as Mac address, model name, OS version, and device aliases.
3.2. User payment info
Source: From Google Play or App Store's Billing Library (in-app purchase).
Purpose: Information to process the purchase order and refund request.
4.1. Report from App crash log
Source: From device API.
Purpose: Crash log data from your app. For example, the number of times your app has crashed, stack traces, or other information directly related to a crash. Used to improve service quality and resolve issues.
4.2. Diagnostics
Source: Report from App usage log.
Purpose: Information about the performance of your app. For example: battery life, loading time, latency, frame rate, or any technical diagnostics. Used to improve service quality and resolve issues.
4.3. App info
Source: Report from App usage log.
Purpose: Information to provide corresponding services, such as app version, and app settings.
5.1. App interactions
Source: Report from App usage log.
Purpose: Information about how a user interacts with your app. For example, the number of times they visit a page, or what they tap on. Used to improve service quality and resolve issues.
5.2. Event video
Source: Upload when video recorded.
Purpose: Information to process the purchase order and refund request.
6.1. Feedback
Source: Collect from Feedback Form, survey, and social media.
Purpose: Collect user feedback to identify or resolve issues for users, and to optimize our product.
More details on the information we collect:
In most cases, the data we use for research and analyzing purposes are processed in a non-identifiable form, which means the information is processed anonymously and will never be associated with you. For example, we may track aggregated information like registration and validation rates to help us design more effective onboarding pages. We may also use a machine-learning algorithm to access the data automatically without manual operation and help us provide personalized services for specific groups of individuals. We use such information to help us increase sales, make marketing decisions, and pursue legitimate interests.
However, we may access your information in a personally identifiable way under the following circumstances: (1) when you encounter any technical issue and request that we address such issue; (2) when we investigate potential violations of terms of service; (3) when we have to meet any applicable law, regulation, legal process or enforceable governmental request. Whenever your personal information is involved in any case stated above, we will always ask for your consent before taking any further action. Please also note that this principle is established for those who are in compliance with our Terms of Service.
We may process the information on the platforms provided by third-party service providers. Though these service providers are shared with your personal information for the purpose of providing the services for us, they are restricted from sharing it for any other purpose. If you are not willing to have your personal information accessed by any of these service providers, you may opt-out by contacting us via email address info@owlsight.com .
We take data security very seriously and keep the information obtained from you safe and secure in line with industry standards. Your personal information is encrypted while it is transmitted to our servers in order to prevent any unauthorized third parties or threats from accessing the data. Please note that we may process your personal information on servers not necessarily located in your home country.
Our products and services are designed to provide you with video surveillance functions. In order for our products and services to function properly, we obtain content and related information that is captured and recorded when you use our products and services. For example, we store the events captured by the motion detector in our servers in order to provide evidence to identify the suspect. In addition, our products and services may also collect data from their surrounding environment to perform certain functions (such as Motion Detection).
Information Collected Automatically
We may use cookies, web server logs, web beacons, and other information-gathering technologies to obtain certain information that helps us identify you quickly. These types of information include IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of website or app visits.
These technologies help us (1) identify you and count visits to our websites; (2) keep track on how you interact with our products and services; (3) customize the services based on your preferences; (4) understand the usage of our products and effectiveness of our communications; and (5) manage and improve our products and services.
Information Sharing
We will never share your information for any commercial and marketing purpose unrelated to the delivery of our products and services without receiving your consent first. We will never sell or rent our user list or any other related information that can possibly be associated with you. We are dedicated to minimizing the exposure of our users’ identities and may only share your personal information in the following limited situations:
We ask for your consent before processing your information. You are also given the right to opt out or withdraw that consent at any time. Should you have any further questions about your rights to privacy, please reach out to us via email address info@owlsight.com
User Choices
We generally retain your personal information on our servers as long as you remain an OwlSight user for the purpose of offering you the services and pursuing the legitimate interests outlined above. You have the right to request access to the information we collect about you. Upon your request, we can also remove your account from our database and cease the contract within a few days. To do so, please reach out to us via email address info@owlsight.com .
We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, limit the communications you receive from us, or submit a request, please reach out to us via email address info@owlsight.com. You also may opt out of receiving promotional communications from us by following the unsubscribe instructions in the communications you receive or email info@owlsight.com. We do need to send you certain communications about our products and services, and you will not be able to opt out of those communications.
Promotional Emails
You may opt out of receiving promotional emails from OwlSight by following the instructions in those emails or by contacting us at info@owlsight.com. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications/Alerts
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Location Permission
Location permission may be required during certain circumstances, such as the OwlSight pairing process or for specific features in the app. If you initially consent to our collection of precise location from our mobile app, you may subsequently stop this collection by changing the preferences on your mobile device.
Retention Policy
The retention period for storing personal data is depending on the purpose of data processed:
Policy for Children
Only individuals aged above 18 are permitted to own an OwlSight account. Individuals aged below 18 are requested to be under the supervision of a parent or legal guardian while using our products and services and only when they agree to be bound by these Terms on your behalf. We do not knowingly obtain information from children aged below 18.
Individual Rights for EEA
If you are an EU citizen or resident, you are given certain rights that are available to you under applicable laws. To see more details on your rights, please see the GDPR rights for individuals https://gdpr-info.eu/art-15-gdpr/
If you would like to request access to your personal data, please contact us at info@owlsight.com to submit a rights request. It would take a few days for us to verify your identity so as to protect your privacy and security before we process your request. Please beware that exercising any of the rights may have an impact on your experience with OwlSight.
California Privacy Rights Act
If you are a California resident, you may request to disclose what personal information OwlSight has about you and what we do with that information, to delete your personal information, and not to sell your personal information. You also have the right to be notified, before or at the point businesses collect your personal information, of the types of personal information they are collecting and what they may do with that information. To see more details on your rights, please see California Consumer Privacy Act (CCPA) https://oag.ca.gov/privacy/ccpa .
If you would like to request access to your personal data, please contact us at info@owlsight.com to submit a rights request. It would take a few days for us to verify your identity so as to protect your privacy and security before we process your request. Please beware that exercising any of the rights may have an impact on your experience with OwlSight.
International Data Transmission
We may store your personal data in data centers outside the country you live in. The data may be transferred internationally depending on the service operation requirements. We do not store your personal data in China.
Updates To Our Privacy Notice
This Privacy Policy may be updated from time to time, depending on our business demands and/or changes to regulatory requirements. We will always ask for your review and approval when we make any changes.
Contact Us
Once again, we take the information we gather from you rather seriously. Generally, the information is collected to serve as an important reference to provide you with better products and services. If you have any questions about our privacy practices, you may submit an inquiry via email address info@owlsight.com .